Remote Agent Role

Location: Remote role (anywhere in the US) Working 5 days a week Pay rate: $16-$17.5/hr Training and Laptop—will be provided.

Essential Job Functions: Live applicant support via voice, video, and chat during kiosk enrollment Verify identity documents; supervise capture of fingerprints, photos, and signatures Manage up to 4 concurrent enrollments; monitor session times and applicant queue Troubleshoot kiosk and workstation issues. Enforce security, confidentiality, and branding standards at all times Complete daily activity reports, timekeeping, and mandatory training refreshers.

Knowledge, Skills & Abilities: Customer Service—Knowledge of principles and processes for needs assessment is a plus, meeting quality standards. Technology—comfort with PC hardware, software applications, and data entry Clerical – records/file management, forms handling, standard office procedures Monitoring—self & peer performance assessment, corrective action orientation Integrity—ethics, honesty, and adherence to confidentiality protocols Qualifications/Eligibility Criteria High school diploma or equivalent Proficiency in Microsoft Office Suite Minimum age: 18 years Clears criminal, education, credit, drug, and state-specific vetting Available for evenings and weekends working Credential-processing experience is a plus Join us as a Background Verification Agent to leverage your investigative expertise in a fast-paced environment that values integrity, precision, and proactive problem-solving. Your contributions will directly impact our organization's security standards while providing you with valuable experience in criminal investigations and fraud prevention strategies.