Spanish Speaking Remote Support Specialist -Remote in Greece
employers from greeceNew York (NY)
Spanish Speaking Remote Support Specialist -Remote in Greece
Posted yesterday
employers from greeceNew York (NY)
SENIORITY
Mid
About the role
at Patrique Mercier Recruitment By Nellie Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking Remote Support Specialist. In this role, you will be the frontline support for Spanish-speaking clients, providing outstanding customer service and technical assistance. This is a remote position ideal for individuals who are proactive and enjoy solving problems for users.
Responsibilities:
Provide high-quality support to Spanish-speaking customers through various remote channels, including phone, email, and chat. Identify, diagnose, and troubleshoot technical issues related to software, hardware, and applications. Guide customers through step-by-step solutions and walk them through basic troubleshooting processes. Keep detailed documentation of support cases and maintain accurate records in the support system. Collaborate with technical teams to escape and resolve more complicated technical issues. Conduct follow-ups with clients to ensure complete resolution of issues and achieve customer satisfaction. Stay updated on new products, services, and industry trends to enhance customer support experience.
Requirements:
Fluency in Spanish and English, with exceptional verbal and written communication skills. Prior experience in customer support or technical support is highly desirable. Strong troubleshooting abilities and a knack for problem-solving. Customer-oriented mindset with excellent interpersonal skills. Familiarity with remote assistance tools and customer relationship management (CRM) software is beneficial. Ability to work independently in a remote setup while managing multiple tasks efficiently. Enthusiasm for technology and a commitment to ongoing professional growth in the tech field.
Benefits:
Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year And Much More...
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