Bilingual Mandarin Support Specialist

Posted today

virtual vocationsDenver (CO)

Customer Service RepresentativesFull-Service Restaurants

SENIORITY

Junior

About the role

Providing exceptional customer support, the full-time Bilingual Mandarin Support Specialist will assist restaurant owners and customers with account management, order inquiries, and minor troubleshooting, while working remotely during afternoon to evening shifts. Key responsibilities Handle inbound and outbound calls from customers and restaurants to address account changes and follow up on inquiries Manage incoming tickets via CRM and document correspondence accurately between restaurants and customers Perform minor troubleshooting for product or service issues and route calls/tickets as necessary Required qualifications High school diploma or equivalent Fluency in English and Mandarin Availability for evening and weekend shifts Experience in a call center or food industry is a plus Proficiency in operating a computer in a Windows-based environment

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.