Account Representative I

Account Representative The Account Representative is responsible for managing assigned customer accounts and delivering a high-touch, luxury-level service experience. This role serves as the primary liaison between the company and its customers, ensuring requests are handled efficiently, issues are resolved promptly, and client relationships are maintained to the highest standards. Primary Duties and Responsibilities Client Relationship Management (35%)Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience Build and maintain long-term, trust-based relationships Understand client needs and provide tailored support and guidance Customer Experience & Support (25%)Respond promptly to client and sales rep inquiries, requests, and concerns Resolve issues with professionalism, discretion, and attention to detail Anticipate client needs and proactively provide solutions and recommendations Account Management & Coordination (15%)Support account maintenance activities, including status updates and service coordination Ensure accurate handling of client requests, orders, and follow-ups Act as a liaison between clients and internal teams to ensure execution and follow-through Luxury Brand Representation (15%)Deliver a white-glove, personalized service experience aligned with luxury brand standards Maintain expert-level knowledge of products, craftsmanship, and brand positioning Represent the brand with professionalism, polish, and attention to detail Cross-Functional Collaboration (5%)Partner with internal teams (Customer Care, Marketing, Operations) to support a seamless client experience Participate in monthly in-office collaboration sessions and trainings Share client insights and feedback to support continuous improvement Administrative & Reporting (5%)Maintain accurate account records and client interactions in CRM systems Track service activity and provide updates as needed Prepare basic reports, documentation, and client communications

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. ASSA ABLOY is an Equal Employment Opportunity employer.