Programmer Analyst 6 - Sr. Genesys Developer
samprasoftEast Lansing (MI)
Programmer Analyst 6 - Sr. Genesys Developer
Posted 9 days ago
samprasoftEast Lansing (MI)
SENIORITY
Senior
About the role
Genesys Architecture Position Seeking a C2C candidate located in the specified area. Genesys Architecture Deep understanding of Genesys system architecture On-PremDesign of scalable, high-availability, and secure Genesys environments Expertise in component interactions: Interaction Server, URS, Stat Server, Config Server, Message Server, etc. Experience in environment sizing, network design, and failover strategies Genesys Framework Management Administration of core Genesys components: Config Server, Stat Server, Message Server, T-ServerHands-on experience with Configuration Manager (CME) and Genesys Administrator Extension Managing applications, agents, tenants, and system-level objects Genesys Intelligent Workload Distribution (IWD) Configuration of IWD positions, workbins, and workload types End-to-end routing design for IWD Work, Email, File Server Capture, and API-based interactionsSLA-based prioritization, segmentation, and distribution logicIWD Rules EngineDesign and implementation of routing rules using the IWD Rules Engine Dynamic rules for prioritization, eligibility, assignment, and escalation Experience with policy management and version control of rules Routing & Workflow Design Development of routing strategies using Genesys Composer or Architect Multi-channel workflow design (email, File Capture and work items) Experience with skills-based routing, business rules, and conditional flows File Server Capture Interface Configuration of file monitoring for ingestion of documents into work queues Automation of document classification and routing to appropriate agents or queues Email Integration / Microsoft Graph APIIntegration of mailboxes via Microsoft Graph API for email ingestion Experience with OAuth2 authentication, email parsing, and conversion to work items Routing logic for inbound email based on headers, subject, or content rules Genesys InfoMart & SAP Business Objects (BO) Design of historical reports using Genesys InfoMart data structures Report creation, scheduling, and analysis using SAP BOData analysis for performance, SLA adherence, and capacity planning Oracle Database Strong understanding of Oracle DB Tables and schema design Writing complex SQL queries for reporting, data extraction, and troubleshooting Experience integrating Oracle databases with Genesys reporting and routing workflows Monitoring & Troubleshooting Experience using Genesys logs, Pulse, ICON, and historical data for root cause analysis System health monitoring, alerting, and performance tuning
Required Skills:
Kubernetes Basic Qualification: Additional Skills: This is a high PRIORITY requisition.
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