Airline Customer Service Manager IAH

Job Description: How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry? Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service..... peace of mind Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Houston International Airport (IAH). We cater to a distinctive clientele. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. REQUIREMENTS AND SKILLS NEEDED:• Proven LEADERSHIP abilities & ORGANIZATIONAL skills• 5 Yrs Airline Experience preferred: Minimum 4 yrs Supervisor Experience preferred• Excellent interpersonal, coaching and counseling skills• Understand that staff development is a leader’s responsibility• Self-driven focus on Customer and Client satisfaction• Ability to excel under pressure of meeting extreme deadlines• Able to communicate effectively, both verbally and in writing• Experienced in planning a roster and monitoring work schedules• Able to solve daily problems and make quick decisions within the operation• Flexible and able to promote positive attitudes from subordinates• Computer Software (Word & Excel), typing, and ticketing experience• Able to work varied hours• Provide hands-on supervision of the staff and delegate workload• Provide direct customer relations support• Ensure that account operates according to schedule and service level agreements• Recruit, interview, and hire staff• Oversee the long-term analysis of manpower needs, groom potential leaders• Ensure cross training as well as provide new and refresher training for staff members• Manage attendance records and ensure appropriate shift coverage• Handle discipline and motivation issues• Process promotion, demotion and termination paperwork• Enforce safety, security, and grooming standards• Administer performance reward programs• Control the budget for labor costs and allocation Equal Opportunity Employment Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.