Guest Services Canopy Walk & Emergent Tower Monitor

Posted yesterday

holden forest gardensKirtland (OH)

Amusement and Recreation Attendants Nature Parks and Other Similar Institutions

SENIORITY

Entry

SALARY

$13.80 per hour

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About the role

Guest Services Canopy Walk and Emergent Tower Monitor Holden Arboretum Opportunity: The Guest Services department seeks a friendly team member to facilitate guest safety and enjoyment of the Murch Canopy Walk and Kalberer Emergent Tower. These structures allow guests to experience immersive exploration of the forest and tree canopy. The staff monitors help guests learn about the structures and the property and ensure a safe experience for all. The structures are open from April through November with our summer exhibit on trains occurring Memorial through Labor Day. Training is provided. This position is supervised by the Guest Services Lead. Weekend, weekday, occasional evening, and occasional holiday work is required.

Position Details:

Part-Time, seasonal, non-exempt position20-35 hours per week
Shifts are generally 9:30am-5:30pmSeason runs daily April 1 through November 1, 2026, and includes weekends-only in November. Full-season employment preferred, but flexible
Must have a flexible schedule to be able to work weekends, evenings and some holidays
Training is provided
This position is supervised by the Guest Services Representative Lead$13.80/hour

Key Responsibilities: Key responsibilities of the Guest Services Canopy Walk & Emergent Tower Monitor include, but are not limited to:

Support the Holden Forests & Gardens' mission, values, vision, and core commitment to the visitor experience and community engagement
Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs, and events that support the mission and success of Holden Forests & Gardens
Perform opening and closing duties, checking exhibits elements to ensure they are running, and communicating with supervisors to trouble shoot equipment problems. Training will be provided
Ensure proper admission policies are being followed by guests and staff
Ensure safety practices are being followed by guests and staff
Maintain cleanliness, safety and appearance of the tower, canopy, and summer exhibit
Manage customer concerns, communicate effectively verbally and via radio, provide prompt follow-up, and relay information as needed to supervisor
Contribute positively to the Guest Services team including staff, volunteers, and guests
Occasionally support special events and programs
Drive Holden Forests & Gardens golf carts on the property
Perform other job-related duties as assigned

Qualifications and Skills:

Demonstrated passion for people and nature
High school degree or equivalent, required
Customer service experience, highly desired
Must enjoy working with the general public, families, and children
Effective and appropriate verbal and written communication
Ability to work within a team and be self-motivating when working independently
Ability to take initiative and problem-solve
Must have a flexible schedule and be able to work weekends, some evenings and some holidays
Must have reliable transportation

Physical Requirements: Must be able to perform with or without reasonable accommodation:

Perform tasks in all weather conditions; temperatures may range from 35-103 FRegularly climbing 202 stairs, and standing at platforms elevated 65 to 120 feet above ground
Stand and/or sit for extended periods of time
Effective vision and hearing
Hand and arm dexterity
Walk and work on wet, uneven, slippery terrain
Kneel, bend, stoop, grab, and reach
Regular lifting and carrying of up to 15 pounds
Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work!
Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!
Apply:
Qualified applicants should submit rsumé, 3 professional references including phone number, email, and brief description of your relationship, and answer the following application questions. Applications will begin being reviewed on February 16, 2026, and will continue until position is filled.

Holden Forests & Gardens is an equal opportunity employer and values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G promotes an equitable approach in its hiring, retention, and promotion; in Board recruitment efforts; and in community partnerships and programming.

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