General Manager

Key Responsibilities: Own the overall performance, operations, and results of the local operation. Lead, coach, mentor, and develop a diverse team across operations, dispatch, routing, maintenance, safety, and administration. Create a customer-centric culture focused on service excellence, strong partnerships, and customer retention. Develop and execute operating plans aligned with broader business goals and objectives. Manage budgets and participate in the development of annual operating plans and business reviews. Develop short- and long-term strategies to drive revenue growth, profitability, and operational performance. Take ownership of the operation's P&L and financial results. Partner with regional leadership to address operational challenges, resource needs, and business priorities. Build and maintain strong relationships with school district administrators, customers, employees, community organizations, and government partners. Regularly review service quality and performance with customers and identify opportunities for improvement. Establish and maintain a strong culture of safety, accountability, and high-quality service. Identify safety and operational risks and take appropriate corrective action. Support business development and sales initiatives, including gathering information and assisting with proposals and new business opportunities. Lead by example with integrity, professionalism, and strong ethical business practices.

Qualifications: Bachelor's degree in Business Administration, Management, or a related field OR 10+ years of comparable experience; MBA preferred.3+ years of supervisory or management experience with P&L oversight. Demonstrated success leading and developing teams. Proven ability to deliver strong customer service, safety, and operational results. Strong financial, business planning, and problem-solving skills. Experience managing customer relationships and resolving complex operational issues. Knowledge of risk assessment and the ability to make sound business decisions. Understanding of contract administration and/or RFP processes is a plus. Strong knowledge of leadership and management practices. Bilingual skills are a plus. The Ideal Leader We're looking for someone who believes that great operations start with great people. The ideal candidate is a servant leader who develops their team, builds trust, holds people accountable, and isn't afraid to roll up their sleeves. You'll have the opportunity to lead a team, own the operation's financial performance, strengthen customer relationships, and make a meaningful impact in the community. Industry experience in student transportation, transportation, logistics, fleet operations, or a related field is highly valued. This is a confidential search. Company name, specific location, and additional compensation details will be shared with qualified candidates during the interview process.