About the role
Requirements:
• 3-5 years experience leading and navigating complex customer issues and resolving those cases• 3-5 years experience providing high quality support while managing assigned cases withinservice level agreements• Strong organizational and prioritization skills and the proven ability to move forward withinmultiple projects in concert, as a leader, independently, and as a member of the team• Familiarity with accommodations and/or disabilities a plus• Adept problem-solving skills, including using data to inform decisions and actions• A proven ability to not only build and manage customer relationships but also to build strongrelationships across internal teams that may have conflicting priorities• The ability to collaborate and provide guidance to teammates on complex cases• The ability to navigate a rapidly evolving landscape• Knowledge of Microsoft Office tools: Word, Excel, Power Point
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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