WHEELCHAIR AGENT

Reports To: Supervisor/Manager/Dispatcher (varies by operational size of location) FLSA Status: Non-Exempt, eligible for overtime as governed by federal and/or state law Position Objective: To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort.

PRIMARY DUTIES: AND RESPONSIBILITIES:Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident. Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations. Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public. Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers. Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes. Complete incident reports for accidents and out of the ordinary events while transporting passengers. Complete wheelchair logs to document “pushes.” Perform other duties as required.

PHYSICAL REQUIREMENTS: Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift. Must be able to lift, carry, and/or hold 75 pounds or more. KNOWLEDGE, SKILLS, AND ABILITIES:If over 18 a High School Diploma, GED or equivalent may be required in some locations. Must have reliable transportation Must have a reliable telephone number for contact. Ability to read, write, speak, and follow verbal and written instructions in English. Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements. REQUIRED TRAINING:Must complete any applicable Huntleigh and airline specific training as required. APPEARANCE:Maintain a neat, well groomed, professional image at all times. Meet uniform standards as required No facial piercings No tattoos below the wrist or above the neck.