Remote Enterprise Contact Center Tech Consultant

Posted yesterday

zoomSpringfield (IL)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

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About the role

Zoom is seeking a senior technical leader to own the ongoing relationship for a portfolio of enterprise MSO accounts, focusing on Zoom Contact Center and Zoom Virtual Agent. You will drive configuration, optimization, and escalation management across multiple channels, including voice, chat, video, and SMS. You will coordinate with Engineering, Product, and Customer Success, lead recurring reviews, and translate business objectives into actionable Zoom strategies.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.