Contact Center Partnerships Manager
Posted today
virtual vocationsDenver (CO)
General and Operations ManagersTelemarketing Bureaus and Other Contact Centers
SENIORITY
Senior
About the role
Managing the day-to-day activities of multiple outsourced contact center sites, the full-time Contact Center Partnerships Manager will ensure client service standards are met while overseeing performance quality and operational compliance in a remote environment.
Key responsibilities
Ensure program staffing aligns with forecasted business needs and manage complex client issues as an escalation point
Partner with the Quality Assurance Leader to monitor performance and implement strategies for ongoing improvement
Plan and lead meetings with BPO partners to evaluate performance and address areas needing improvement
Required qualifications
H.S. Diploma or GED required; Bachelor's Degree in a related field preferred
3-4 years of experience in contact center leadership required
3-4 years of experience in contact center vendor management required
3-4 years of financial oversight experience required
Experience in banking is helpful
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this