Head of Patient Experience & Care Excellence

Posted yesterday

verse medicalBrooklyn (NY)

Medical and Health Services Managers All Other Miscellaneous Ambulatory Health Care Services

SENIORITY

Manager

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About the role

Verse Medical, Inc. in New York City seeks a Director of Patient Experience to own patient sentiment across the care journey, from order through delivery and follow-up, building voice-of-patient infrastructure and service standards. You will shape escalation, triage, and resolution processes, coordinate with Product, Clinical Operations and Compliance, and coach a growing team to improve CSAT, NPS, and timely issue resolution.

Before you apply

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.