Operations Manager — Service Delivery & Team Leadership

Posted today

elite staffing solutions wichitaMarienthal (KS)

General and Operations Managers Temporary Help Services

SENIORITY

Mid

SALARY

$80,000 annual

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About the role

Elite Staffing Solutions | Wichita, Kansas | Full-time, in person

Base salary: Approximately $75,000-$80,000 annually

Performance-based bonus eligibility beginning in calendar year 2027 Lead the team. Deliver for customers. Build a stronger operation. Elite Staffing Solutions is looking for a hands-on Operations Manager to lead our daily staffing operation, develop our team, and improve the processes that keep our customers and employees moving forward. We’ve grown from the ground up into an $8.1 million staffing business. Our next stage requires a leader who can take ownership of customer delivery, hold people accountable, and turn recurring problems into lasting improvements. Staffing industry experience is welcome, but it is not required. You may have built your leadership experience in logistics, transportation, equipment rental, hospitality, field services, or another demanding service business. What matters is your ability to lead people, manage competing priorities, and follow through. We will teach you the staffing side of the business. What you’ll own Reporting to the leader who currently runs our business, you will directly manage approximately five to six internal team members and oversee temporary-employee issues as part of daily service delivery.

Your responsibilities will include: Customer delivery: Ensure staffing orders, employee assignments, and customer commitments are handled accurately and on time. Address shortages and service issues promptly, and keep customers informed. Team leadership: Set clear priorities, delegate responsibility, coach employees, and address performance concerns directly and consistently and immediately. Process improvement: Identify where work breaks down, strengthen procedures, train the team, and verify that improvements hold. Problem-solving and judgment: Make sound decisions under pressure, recognize issues that require escalation, and bring the right people in promptly. Employee experience: Help temporary employees understand expectations and resolve attendance, assignment, and workplace concerns professionally. Operational accountability: Track service and team performance, maintain accurate records, and ensure required onboarding and customer procedures are followed. Hands-on support: Step into frontline work when needed while developing a team that can perform without depending on you for every answer.

What success looks like:

Customers receive dependable service. Employees know what is expected of them. Problems are followed through to resolution. Processes become clearer and more consistent. Our existing leadership gains capacity because you are taking genuine ownership of daily operations.
What you bring
At least three years of experience directly supervising employees in a service or operational environment.
Specific examples of improving team performance, developing employees, and holding people accountable.
Experience managing urgent customer needs and competing demands without losing track of details.
Evidence that you have improved a process and helped a team consistently follow it.
Clear communication, sound judgment, and the willingness to take responsibility when something goes wrong.
Comfort using business software, tracking performance, and learning new systems.
We value demonstrated leadership and results. A college degree is not required.
The environment
We are a small team operating at a fast pace. Our business opens at 4:30 a.m., and this role requires early-morning availability. The specific work schedule and coverage expectations will be discussed during the interview process.
You will have meaningful responsibility, support while learning the business, and the expectation that you will speak up when you see a better way to operate.
Why join Elite Staffing Solutions?
Developing people is part of our history. Members of our team have grown from entry-level positions into management and company leadership. We want someone who will continue that tradition while bringing useful experience and ideas of their own.
We offer:
Approximately $80,000 annual base salary.
Performance-based bonus eligibility beginning in 2027, under the applicable incentive plan.
Health, dental, and vision insurance.
Paid time off.
The opportunity to make a visible impact and grow with the business.
To apply
Submit your résumé and a brief example of a team you led or an operational problem you improved. Tell us what you personally did and what changed as a result.
Elite Staffing Solutions is an equal-opportunity employer.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Application Question(s):Our business opens at 4:30 a.m., and this role requires early-morning availability to support opening operations when needed. Are you able to meet this requirement? Please answer “Yes,” “No,”In your most relevant people-management role, what was your title, and how many employees reported directly to you? Describe one employee-performance issue you personally addressed, what you did, and the outcome. Please keep your response to approximately 3–5 sentences. Describe a time when a staffing shortage, missed deadline, or operational problem put a customer commitment at risk. What did you personally do to resolve the situation, and what was the outcome? Your example may come from any industry. Please keep your response to approximately 3–5 sentences. This position targets approximately $80,000 in annual base salary, with eligibility for a performance-based bonus beginning in calendar year 2027. Is this generally consistent with your compensation expectations? Please answer “Yes,” “No,” or “Would like to discuss.”

Experience: directly supervising employees: 3 years (Required)

Work Location: In person

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