Analyst 3, Credit & Collection
lancesoftSan Antonio (TX)
About the role
Job Title: Analyst 3, Credit & Collection Location: San Antonio Texas 78249 Description: The manager needs someone that is looking for an entry level position. For sample in College or recent graduate that will commit to three years of service. Someone with experiece with Goverment contracts, purchase orders, analyze data, reconciliation, MS Excel (Proficient) independent, problem solver and self starter. Some one with SAP, ERP or Oracle is a plus. In this role, t he Data Entry & Operations Support Specialist provides critical operational support to the Customer Financial Services team by managing data entry activities, portal administration, invoice processing, credit card transactions, reporting, and customer support functions. This role serves as a centralized resource to ensure accurate transaction processing, timely account updates, and efficient workflow management across multiple ERP systems and customer portals.
Primary Duties/Responsibilities: Proactively review and upload billings to respective customer portals
Point of Contact for Credit Card Processing
Provide exceptional customer support, responding to account queries in a timely and professional manner
Proactively escape to internal support partners and Sr Management as appropriate
Identify, and communicate process improvement opportunities to Manager as appropriate
Qualifications:
Required: Knowledge of Government and commercial collections
Excellent communication skills (written and oral)
Superior customer service skills
Good Administrative skills
Strong attention to detail and goal oriented
Ability to prioritize and manage multiple responsibilities
Strong Microsoft Excel skills
Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority
Preferred:
Direct experience with SAP
Working knowledge of Microsoft Office
Experience working in a shared service center
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