Patient Care Coordinator II at Optum - Bothell, Washington
$17.98 to $32.12 per hour
Apply (opens in a new tab)Patient Care Coordinator II at Optum - Bothell, Washington
Posted today
SENIORITY
Senior
SALARY
$17.98 to $32.12 per hour
About the role
- Exhibits empathy, courtesy, competence, efficiency, and care
- Schedules appointments and procedures, following standard guidelines
- Uses multiple computer and phone systems to fulfill patient needs over the phone
- Verifies patient information, while documenting in their Electronic Health Record (EPIC)
- Advises patients of their responsibilities regarding insurance and referral information
- Greet customers into the practice and provide instruction and/or direction as necessary on the phone
- Schedule and coordinate all patient appointments as directed
- Assists patients with signing in and completing registration
- Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
- Collecting co-pays and past due balances aligning with Optum payment policies
- Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
- Check In and Check Out patients
- Prepare all documentation and records with accuracy as directed or necessary for the patient's care
- Meet or exceed the performance measures established by the Practice Management Department
- Follow establish policy and procedures related to the position
- Participate and contribute to a team-based environment
- Maintain a team supportive attendance record
- Understand and deliver quality customer service that is consistent with the Polyclinic's efforts in becoming a High-Performance Organization
- Follow OSHA/WISHA (including usage of PPE) guidelines
- Follow HIPAA regulations
- All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
- Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
- Performs other duties as assigned
- What are the reasons to consider working for UnitedHealth Group?
- Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Experience taking inbound and outbound calls
- Knowledge of OBGYN terminology, women's health and fertility issues
- Knowledge of Epic or EMR software
- Soft Skills:
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
