Customer Service Representative

The Position: The Customer Service Representative is a crucial role that supports the sales team and more importantly, is accountable for the client's order experience. This position is responsible for guaranteeing that clients' orders are submitted to our preferred partner suppliers with accuracy and a sense of urgency to ensure on-time delivery. Additionally, the Customer Service Representative will collaborate with the sales team and management to identify improvements in processes and customer retention. This position will have client interaction to make certain the buying experience meets expectations from beginning to end.

About You: Having prior experience in a detailed-oriented, fast-paced customer service role, you know how to set priorities, multi-task and work well under pressure. You are highly organized and have an eye for accuracy. Communication is one of your strengths and you'll have no problem communicating with clients, supplier partners, and internal teams. Establishing and maintaining relationships with clients comes naturally to you. You are a self-starter who takes initiative to seek answers under firm deadlines. You are punctual and willing to work so that critical items are completed for the day. Having excellent computer skills, you are proficient in using Office 360 software, and can learn proprietary order-entry management software. We are continuing to grow and expand the business and it's an exciting time to join the team. If you are looking to join an innovative, supportive, and creative company that values its employees, we want to hear from you!