General Manager - Hershey Lodge
Posted 4 days ago
hershey entertainment resorts companyLancaster (PA)
SENIORITY
Mid
About the role
Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.
As the General Manager at the Hershey Lodge & Convention Center, this executive leadership role is accountable for maximizing profitability and ensuring the highest standards of employee & guest experience. You will provide visionary direction, steering the property’s strategic, operational, and financial performance while fostering a culture of excellence among a diverse team.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties:
(Duties marked with an asterisk are essential functions of this job):
Develop and execute long-term strategic plans to enhance the property, increase revenue, control costs, and maintain excellent service quality.*
Lead and mentor a diverse team through fostering a positive and collaborative culture to achieve department and property goals.*
Monitor financial performance through overseeing budget management, profit strategies, forecasting, and cost control measures.*
Establish and maintain operational efficiencies that ensure guest satisfaction through quality products and service standards.*
Partner with cross-functional departments to enhance guest experience and maintain brand integrity. Develop strategies in collaboration with the Marketing team to promote the property.*
Maintain property standards and ensure compliance with relevant laws, regulations, and industry standards. *
Maintain effective communication with staff, guests, and other stakeholders.*
Perform other duties as assigned.
Qualifications:
Must be 18 years of age or older
Bachelor’s Degree
Industry experience - General Manager
Minimum of 12 years of related experience.
Minimum of 10 years of supervisory experience.
Must have a valid Driver’s License
Knowledge, Skills, and Abilities:
Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.
Proficient working with details on a daily basis for prolonged periods of time.
Must have the ability to safeguard confidential information.
Must have strong written and verbal communication skills.
Job Demands:
While performing the duties of this job, the employee is required to:
Climbing Stairs Occasional (
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this