Senior Technical Engineer - Genesys Cloud CX

Posted 3 days ago

virtual vocationsDenver (CO)

Computer Systems Engineers/ArchitectsComputer Systems Design Services

SENIORITY

Senior

About the role

Hands-on and detail-oriented, the full-time Senior Technical Engineer - Genesys Cloud CX will design, implement, and support contact center solutions on the Genesys Cloud CX platform while collaborating with cross-functional teams in a primarily remote environment. Key Responsibilities Design, build, and maintain Genesys Cloud CX configurations, including routing, queues, and digital channels Serve as a senior escalation point for Genesys Cloud incidents and complex production issues, performing root-cause analysis Build and support integrations between Genesys Cloud CX and external systems, leveraging APIs and automation tools Required Qualifications 5-8+ years of experience in contact center, cloud, or platform engineering roles Strong hands-on experience with Genesys Cloud CX, including routing and analytics Experience supporting production contact center environments Solid understanding of SIP, VoIP, and cloud telephony concepts Experience with REST APIs, JSON, and integrations

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