Retail Store Manager

Posted yesterday

crawford thomas recruitingPalo Alto (CA)

First-Line Supervisors of Retail Sales Workers All Other Home Furnishings Retailers

SENIORITY

Mid

SALARY

$90,000-$100,000

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About the role

Store Manager - Luxury Kitchen & Bath Showroom

Location: Palo Alto, CA | On-Site Employment Type: Full-Time Compensation: $90,000-$100,000 Base Salary + Commission Benefits: Full Benefits + Profit Sharing + 401(k)

Position Overview: Our client, a high-end kitchen and bath showroom, is seeking an experienced Store Manager to lead its Palo Alto location. This is a hands-on leadership and sales role responsible for store operations, team performance, customer experience, and profitability. The Store Manager will spend significant time on the sales floor while developing the team, building customer relationships, and ensuring the showroom delivers a luxury-level experience. The ideal candidate combines retail leadership, professional sales experience, and knowledge of kitchen and bath products with an entrepreneurial, results-driven mindset.

What You'll Do:

Lead daily showroom operations while creating a positive, collaborative, and accountable team culture.
Coach, develop, motivate, and manage team members to achieve individual and store performance goals.
Own store financial performance and drive sales, profitability, and operational efficiency.
Analyze performance data and implement strategies to increase revenue and maximize ROI and profit sharing.
Spend 60%+ of your time on the sales floor, actively selling and demonstrating effective sales techniques.
Build lasting customer relationships that generate repeat business and referrals.
Ensure customers receive an exceptional experience throughout the sales and design process.
Coordinate employee training and partner with manufacturers and vendors on product education.
Manage inventory processes and maintain accurate store and customer information.
Oversee the showroom's online presence across Google, Yelp, Instagram, Facebook, and other relevant platforms
Use digital and social channels to support customer outreach, advertising, and showroom events.
Plan and host customer and industry events while monitoring attendance, engagement, and ROI.

What We're Looking For: 3+ years of retail management or leadership experience.

Previous experience within high-end or luxury retail
Proven professional sales experience with the ability to lead by example on the sales floor.
Strong understanding of store operations, financial performance, and profitability.
Excellent leadership, coaching, and team-development skills.
Strong verbal and written communication abilities.
Highly organized with strong planning, analytical, and problem-solving skills.
Entrepreneurial and self-directed with a strong sense of accountability.
Valid driver's license and driving record meeting company requirements.

Preferred Qualifications:

Comprehensive knowledge of kitchen and bath products
Kitchen, bath, interior design, home improvement, or related showroom experience.
Undergraduate, trade school, or design school education; equivalent professional experience will also be considered.
Experience with inventory management systems.
Familiarity with Eclipse, Salesforce, or similar CRM platforms
Experience managing store-level social media, digital marketing, or customer events.

Compensation & Benefits: $90,000-$100,000 base salary + commission. Profit-Sharing Program with the opportunity to earn a direct share of annual profits.

Medical, dental, vision, and prescription coverage.
Accident and hospital indemnity coverage.
Life insurance and long-term disability.
Pre-tax healthcare and dependent care accounts.
Paid vacation, holidays, and sick time.
401(k).
Retirement cash account with company contributions.
Professional and leadership development programs.

Ideal Candidate: You're a sales-focused retail leader who enjoys being on the floor with your team and customers rather than managing exclusively from an office. You understand how to balance exceptional service with accountability, sales performance, and profitability. If you have experience leading a luxury retail or kitchen and bath showroom environment and enjoy developing people, building customer relationships, and taking ownership of business results, this is an opportunity to lead a high-end Palo Alto location with significant earning potential.

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