Customer Service Representative, Work from Home

Posted 17 days ago

remoteonlineArlington (TX)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

Customer Service Representative, Work from HomeThe Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. To do well in this role, you need to be a people-person who is detail oriented and has a strong interest in exceeding expectations.

Responsibilities:

Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through various channels (i.e., phone, email, chat, etc.).Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
Knowledgeable in our products and services
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional support.

Requirements:

High school diploma or equivalent
At least 18 years of age
Customer orientation and ability to adapt/respond to different types of characters
Previous contact center experience
Excellent communication and presentation skills 2 years of recent financial experience
Familiarity with CRM systems and practices
Ability to contribute in a fast paced, team-oriented environment
Aptitude to multi-task and adjust quickly to change in a busy financial service center

Benefits: 401(k) Dental insurance Referral program Paid time off Employee discount Flexible schedule Health insurance Vision insurance

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A number in mind

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Your notice period

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