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About the role

Responsive, a market-leading SaaS company, is hiring a Customer Success Manager (CSM) to own strategic enterprise relationships, promote software adoption, address issues, and demonstrate ongoing value across the customer lifecycle. This remote role operates in CST/EST time zones, with Dallas, TX-based candidates given priority. You will manage renewals, monitor usage with Gainsight, collaborate with sales and services, and drive expansion opportunities while delivering training and guidance to

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

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