Sales Manager

LINK: https://umci-hff.viewpointforcloud.com/careers/jobdetails/e4c350d3-496c-457b-932c-ebe522ed4c2c?openModal=N&logoUrl=%2FCompany%2FGetLogo%3Fco%3D1%26size%3DLApplication InstructionsFor over 100 years, UMC has solved the region’s toughest mechanical challenges. From a small heating and plumbing shop in the early 1900s, we’ve grown into a leading full-service mechanical partner, offering preconstruction, design-build, energy, automation, fabrication, and facility services that remove complexity and let clients focus on what they do best. At UMC, our people are the foundation of our success. We invest in your growth through mentorship, leadership training, certifications, and education partnerships, creating an inclusive culture where hard work leads to long-term advancement. Join a team that values craftsmanship, accountability, and collaboration, and build your career here with the support to go further.Application Process:UMC uses an electronic application process for open positions. Required documents may include a resume, cover letter, references, and work authorization confirmation. Online assessments may be included as part of the candidate evaluation process.Benefits Summary:UMC offers a competitive salary and a generous benefits package, including:Medical, dental, and vision insurance401(k) plan with company matchHealth Savings and Flexible Spending AccountsCompany-paid life and disability insurance (STD/LTD)Paid Time Off (PTO) beginning at 120 hours annually for full-time employeesSeven paid holidays plus one floating holidayEmployee Assistance ProgramProfessional development support and tuition reimbursementEmployee referral programWellness program and employee eventsPaid Time Off:Eligible employees begin accruing PTO on their date of hire. PTO combines vacation and sick leave, starting at 15 days per year for full-time employees. Position DescriptionStarting Salary: $120,000 - $180,000; depending on experienceLocation: Lynnwood, WAClassification: ExemptMust be eligible to work in the U.S. - Sponsorship not availablePosition OverviewThe Service Sales Manager is responsible for driving revenue performance across the Service Department’s HVAC and Plumbing sales, including maintenance agreements, quoted projects, repairs, and upsell opportunities. This is a high-accountability leadership role focused on building a disciplined, predictable sales operation through clear structure, pipeline visibility, and actionable sales execution. This leader must quickly immerse in the business, build team capability, simplify communication, and drive performance through consistent cadence, clear expectations, and follow-through.Key ResponsibilitiesRevenue Leadership & Sales Strategy:Own and execute revenue strategies across service agreements, quoted projects, repairs, and account growth initiatives.Align sales priorities and growth objectives with operational capacity, market conditions, and company goals.Establish measurable revenue targets and translate strategic objectives into actionable sales plans.Service Agreement Growth:Lead initiatives to increase service agreement penetration, recurring revenue, renewals, and long-term account value.Drive accountability around service agreement growth as a core component of business stability and profitability.Sales Team Leadership & Development:Lead, coach, and develop sales team members and BDRs through clear expectations, consistent feedback, and performance management.Foster a high-accountability, low-ego culture centered on professionalism, ownership, communication, and follow-through.Build team engagement and execution through consistent leadership presence, coaching, and operational support.Sales Process, Cadence, and Pipeline Management:Implement and maintain structured sales cadences to improve activity levels, execution consistency, and pipeline movement.Oversee CRM accuracy, opportunity tracking, and reporting to maintain visibility into pipelines, forecasts, and close probability.Drive pipeline discipline and forecast accuracy through measurable weekly actions, reporting standards, and team accountability.Accountability & Performance Management:Hold team members accountable to defined sales goals, activity expectations, and operational standards using data-driven performance management practices.Identify performance gaps quickly and address underperformance through direct coaching, follow-up, and structured improvement plans.Cross-Functional Coordination:Partner closely with operations, service, and account management teams to ensure smooth communication, alignment, and execution.Improve cross-functional coordination and communication processes to support operational efficiency and consistent client experience.Secondary ResponsibilitiesFollow up with clients to confirm satisfaction with completed projects.Participate in company-sponsored client engagement activities.Serve as the designated holder of the company’s administrative license and remain up to date on applicable codes and regulations.Position RequirementsRequired Skills and AbilitiesStrong technical knowledge of HVAC systems; plumbing service experience preferredAbility to communicate sales strategy and execution plans with clarity and simplicityProven ability to translate strategy into measurable execution and team accountabilityStrong experience with CRM platforms, pipeline management, and sales reportingExcellent communication, organization, planning, and follow-through skillsAbility to quickly build trust, align teams, and eliminate operational confusionStrong leadership presence with a low-ego, high-ownership mindsetAbility to manage multiple priorities while maintaining consistency and execution disciplineSupervisory Responsibility:Directly leads sales team members and Business Development Representatives (BDRs)Works closely with Account Specialist team and company operations partners (non-direct reports)Preferred Education and Experience:Bachelor’s degree or equivalent experience in sales, business, project management, or related field5–7 years of sales experience in HVAC, mechanical service, construction, or related industry2–3 years of sales leadership experience with direct revenue accountabilityProficiency in English at a professional level (written and verbal).Strong mathematical and reasoning skills.Preferred Leadership and Operational ExperienceExperience implementing sales cadence, pipeline discipline, and performance tracking systemsDemonstrated success developing and coaching sales teamsExperience growing service agreements and recurring revenue streamsRequired Licensing and Other Certifications: Maintain a valid driver’s license and satisfactory driving record.Successful completion of a background check.