Senior Product Manager (Digital Commerce Experience)

Posted yesterday

playstationSan Mateo (CA)

Online Merchants Software Publishers

SENIORITY

Manager

Apply

About the role

The Digital Commerce Experience Product team is on a mission to build world-class customer and operator experiences for Play Station’s digital stores As Senior Product Manager, you will play a lead role in evolving the end-to-end customer experience and expanding our storefront presence across geographies and channels You’ll work closely with global cross-functional teams—including Design, Engineering, Marketing, and Legal—to deliver delightful, seamless, and scalable experiences that drive player engagement and business growth Lead end to end customer experience across devices: translating our commerce product strategy into a compelling roadmap for Play Station Storefront experiences across all platforms Shape the Future: Drive the global expansion roadmap for Play Station’s Storefronts, ensuring consistency and excellence across geographies and digital channels Champion the Player: Leverage data, insights, and experimentation to optimize the customer journey—from discovery to purchase and beyond Collaborate and Align: Partner with Store Commercial, Marketing, and Program Management teams to deliver cohesive, high-impact initiatives and ensure smooth execution Innovate with Impact: Work hand-in-hand with Engineering, UX, and Research to design intuitive, high-performing, and scalable solutions Ensure Global Readiness: Collaborate with Legal and Compliance to design experiences that are locally optimized and globally compliant Measure What Matters: Define success metrics and continuously monitor, analyze, and improve product performance to drive measurable results Leadership: Proven track record of leading and delivering complex programs in global, matrixed organizations Expertise: Background in enterprise-level integrations and delivering end-to-end digital commerce experiences Execution: Results-oriented and skilled at managing multiple priorities in a fast-paced environment Mindset: A resilient, resourceful leader who thrives in ambiguity and drives clarity through action

Experience: 8+ years of product management experience, 3+ years with large-scale D2C eCommerce products or platforms. Web, Mobile App, and/or TV app experience highly preferred Product Sense: Usage of qualitative and quantitative data to identify user problems, brainstorm feature solutions, and create a holistic product strategy to optimize the user experience and address business needs Communication: Exceptional storytelling and presentation skills, capable of influencing at all levels Methodology: Hands-on experience with agile development practices Collaboration: Strong cross-functional partnership skills with business, engineering, design, and stakeholder teams Experience building global eCommerce or D2C experiences for major digital or retail brands Familiarity with UX design principles, personalization systems, and experimentation platforms

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.