Tax Software Support Specialist for Tax Pros
taxwellNew York (NY)
About the role
Taxwell is seeking seasonal agent support to assist tax professionals using Drake Software. You will diagnose and resolve inquiries by phone, guiding users through troubleshooting steps and ensuring accurate solutions. The role emphasizes empathy, effective communication, and documentation for ongoing improvement. Ideal candidates have at least 3 years of Drake Software experience, strong customer service skills, and proficient written and verbal communication.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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