Customer Service Representative - The Shops at La Cantera

Job TitleDo you get energized by connecting with people and finding creative ways to help? In this role, you'll be at the heart of the Nordstrom customer experience by providing friendly service, resolving returns, supporting order pickup, processing transactions accurately, and even mentoring new employees on the register. Every interaction is yours to own, and your ability to build trust with customers and teammates is what makes you stand out.A day in the life…Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiriesTroubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approachAccurately process transactions and ticketing using POS and store systems to support inventory accuracyBuild relationships with teammates and contribute to a positive, team-focused environmentProtect the security and privacy of customer information through education, compliance and resolution of issuesPromote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experienceHours vary based on business needs, including evenings and weekendsYou own this if you have…Strong ability to build relationships with customers, peers, and leadersProficiency in multiple operating systems such as MS Windows, iOS and AndroidClear, effective communication and strong interpersonal skillsAbility to train and deliver POS/register training to support onboarding of new hiresAbility to prioritize multiple tasks in a fast-paced environmentStrong ownership, accountability, and follow-throughPhysical Requirements:Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.Frequent use of hands for grasping, fine manipulation, pushing and pullingHandle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.Regularly lift items weighing up to 10 pounds and occasionally up to 25 poundsPay Range DetailsThe pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.$16.00 - $16.65 HourlyAt Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men's Fragrance sales roles typically receive is 3%.We've got you covered…Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview.A few more important points...The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.Applications are accepted on an ongoing basis.© 2026 Nordstrom, Inc