Account Director

Core Responsibilities: Leads MPATHIK Client relationships Builds and maintains mutually beneficial working relationships with all ClientsIs the primary point of contact for MPATHIK ClientsFacilitates open communication to develop a trusting relationship with Clients in an effort to deliver the highest quality workLooks for opportunities to organically grow business and proactively identify ways to support their clients to continuously support the overall brand objectives and strategic imperativesTravels to clients as necessary to build rapport, trust, and strong relationshipsManages facilitation of project development and executionSupports overall workflow management internally at MPATHIK, with the Client along with client MLR teamsEnsures project details are clearly outlined and approved by client within project briefs. This includes clearly identifying project objectives and overall goals we are aiming to accomplish through the development of our deliverablesProvides clear, strategic direction to internal team and evaluates agency deliverables to ensure that they align with project objectives and client expectationsWorks with Head of Client Service to determine resource needs to efficiently and effectively support project development and executionProactively identifies potential issues or conflicts during the project lifecycle to mitigate any client concernsLeads/Supports all strategy and planning meetings, status meetings, financial reconciliation, partner agency coordination, and project-level reporting as necessaryManagement of all financial aspects of brandsSupports with SOW development, forecasting, accruals and invoicing aligned to internal and client processesResponsible for financial health of all client projects/deliverables to ensure successful tactical execution resulting in on-time and on-budget performanceCritical KnowledgeEstablishes and maintains comprehensive understanding of each client’s businessIn-depth knowledge of and empathy for each disease state we are supportingContinuous understanding of industry business trends and knowledge of what is going on in the rare and patient engagement space to offer innovative and custom solutions for our clientsSupports patient + content strategy in the translation of patient/caregiver insights into programs and materials developed for our clientsParticipates and supports all new business activities to continuously grow the MPATHIK businessOperational + Process SupportSupports Head of Client Services to maintain updates to SOPs, providing ongoing recommendations for opportunities to improve internal operations of the agencyResponsible for ensuring processes are being followed to support overall workflow efficiencies as business grows and scalesClient Service champion ensuring cross-functional teams are working together cohesively and consistently, adhering to internal agency SOPsHas a strong understanding of overall processes related to internal and external responsibilities associated with Adverse Event Reporting, including: Training on any client-specific SOPs and reporting requirements Ensures internal team is aligned with client-specific requirements Leads reporting of Adverse Events (AE), as needed Experience and Qualifications· Bachelor’s degree· 5-7 years of agency client management experience· Excellent leadership and organizational skills· Confident approach to managing client and internal teams· Strong presentation skills· High sense of empathy· A passion for patient/caregiver work to drive excellent work above industry standards· Exceptional written and communication skills· Background in biopharmaceutical patient marketing required (agency or client side)

Salary range: $125.000-$140,000