Facility Operations Center Engineer, ADC InfraOps FOC
awsArlington (VA)
Facility Operations Center Engineer, ADC InfraOps FOC
Posted today
awsArlington (VA)
Computer Systems Engineers/ArchitectsComputing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
SENIORITY
Senior
About the role
Amazon Dedicated Cloud Facility Operations CenterAt Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Amazon Dedicated Cloud (ADC) Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center's physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail. The ideal candidate should have a basic understanding of Data Center Infrastructure as well as have proficient computer and communication skills. The successful candidate will be responsible for providing assistance and support to the onsite operations teams. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience, you think and act globally, and you want to contribute to the operational excellence of Amazon Data Centers, then this is be the place for you! This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with Polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities: Able to properly respond, acknowledge, investigate, and dispatch critical alarms Monitor the facility infrastructure platform Perform change management tasks Create and issue tickets Follow verbal and written directions Have an intermediate level of understanding of critical infrastructure Proficient computer and communication skills Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends, nights, holidays and overtime shifts)
About the team:
The Facility Operations Center (FOC) is a singular support team which proactively monitor the life-safety systems and the infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, switchgear, breakers, PDUs, and ATSs) that provides power and cooling to the platform 24x7x365. We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications:
2+ years of relevant work experience- Experience in technical support, or experience troubleshooting and documenting findings- 1+ years of customer facing IT role or physical security systems/infrastructure work experience- Current, active US Government Security Clearance of TS/SCI with Polygraph
Preferred Qualifications:
Experience with BMS and EPMS control systems and data collection or trending- 2+ years of Microsoft Office products and applications experience- 3+ years of customer service experience
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