Title: Clinical Care Guide (RN)
Duration: Direct Hire (Full Time)
Location: Phoenix, AZ 85040 (Onsite)
Salary: $85,000 - $90,000 annually + Up to a 10% annual bonus + $5000 Sign on bonus
Job Description
Duties:
Support members both in-person and virtually with real-time consultation, education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments Play a critical role in the achievement of improved health outcomes and cost savings Be an empathetic problem-solver and become the most visible partner to all patients Clarify and explain referral for specialist and diagnostic service recommendations Care for end to end process as needed, for referral or specialist services Lead center in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs Support members with chronic conditions by providing education, reminders, and other support Handle the management and integration of office processes Lead service and schedule requests on member’s behalf Inform and equip Care Team with referral information and requirements Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners Perform all other duties as assigned
Skills:
Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties Current state license to practice as a Registered NurseCPR Certification required Electronic Medicare Records experience Customer service orientation and experience Strong communication skills across multiple modalities Highly collaborative Empathy and advocacy Exceptional organizing skills, detail-orientation Must be able to maintain confidentiality at all times Case/ Care Management experience Electronic Medical Records experience No specific EMR or EHR system experience needed Customer service orientation and experience Strong communication skills across multiple modalities Highly collaborative Empathy and advocacy Exceptional organizing skills, detail-orientation Must be able to maintain confidentiality at all times
Education:
Bachelor's degree in Nursing An Active / Unrestricted Arizona RN license An Active Arizona fingerprint clearance card An Active Arizona Driver's license with acceptable driving record and reliable transportation
