Front Desk Agent
blue sky hospitality solutionsWindsor Locks (CT)
Front Desk Agent
Posted 17 days ago
blue sky hospitality solutionsWindsor Locks (CT)
SENIORITY
Entry
About the role
About Us:
At the Fairfield Inn & Suites Hartford Airport in Windsor Locks, CT, we pride ourselves on creating a warm and welcoming atmosphere for every guest who walks through our doors. Whether they're here for business or leisure, we believe exceptional service starts at the front desk — and that's where you come in.
Position Summary:
This is a part time position, we are currently seeking someone with open availability who can work Friday's third shift, 11PM-7AM in addition to first or second shift a couple days a week. As a hotel guest service representative, you'll be the first point of contact for our guests. You'll handle check-ins and check-outs, respond to guest inquiries, and ensure each stay is smooth, memorable, and aligned with our brand's service standards.
Key Responsibilities:
- Greet guests with warmth and professionalism upon arrival
- Perform check-in and check-out procedures efficiently
- Manage room assignments, keys, and reservations
- Handle guest requests, questions, and concerns promptly
- Process payments accurately (cash, credit cards, etc.)Coordinate with housekeeping and maintenance teams
- Maintain a clean and organized front desk area
- Uphold hotel security and confidentiality standards
- Assist with concierge tasks and local recommendations
Qualifications:
- Previous Hotel experience is required- Prior Marriott experience is preferred.
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Familiarity with hotel PMS systems required
- Flexibility to work mornings, evenings, weekends, and holidays
- Professional appearance and attitude
Why Join Us?
- Competitive pay
- Employee discounts at Marriott Hotels
- Opportunities for career growth and advancement
- Friendly and supportive team environment
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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