Public Safety Dispatcher

Duties & Responsibilities: Receives, processes, and routes routine and emergency information by use of electronic phone system, computer-aided dispatch (CAD) software, and emergency medical dispatch (EMD) software. Keeps track of other various forms of information, such as traffic conditions. Interacts and fields complaints from the general public, corporate sector, and other members of the public safety community. Makes phone calls to Reverse 9-1-1 members to check on their welfare. Maintains employee sick log while keeping various departmental supervisors informed of any activity via email or radio. Maintains communications work area and equipment to ensure that it is in clean and in working condition. Operates listed office machines as required. Enters data into standard office and departmental forms and/or logs, both manual and automated. Maintains dispatch documents and records; prepares dispatch incident reports. Performs other duties as assigned or as may be necessary. Monitors individuals in holding cells for proper conduct, safety, and medical purposes. Additional duties assist the E-911 Manager and/or Communications Supervisor with overflow data entry and miscellaneous tasks.

Qualifications & Requirements: Must pass a thorough background investigation, polygraph, psychological, medical, and drug screen. The ability to pass the Emergency Medical Dispatch (EMD) certification exam and obtain CPR/AED certification within 90 days of employment. Your background will undergo a comprehensive examination as a component of the employment application process for a law enforcement agency. Elements of your life that you might regard as sensitive or confidential may be subject to investigation. All inquiries within the application and Personal History Questionnaire must be precise and thorough. Any instances of exaggeration, falsehood, or misleading statements may culminate in your disqualification as a candidate or, should you be hired, could result in your termination. Preference is given to candidates who have at least three years of law enforcement dispatching experience and hold a Florida Department of Health Public Safety Telecommunicator Certification. Requirements include, but are not limited to: high school graduation, 2 yrs clerical and telephone experience, ability to speak clearly and distinctly, ability to discern an emergency from a non-emergency situation, ability to react quickly, calmly, and correctly in processing calls for emergency assistance, ability to simultaneously perform multiple tasks, ability to comprehend and carry out oral and written instructions, ability to obtain FCIC/NCIC certification, ability to monitor and comprehend FCIC and NCIC telecommunications systems in accordance with respective regulations, skills in typing and operating telecommunications equipment, operating two-way radio, telephone, and FAX equipment, ability to establish and maintain effective working relationships with other employees and the public, ability to exercise tact, diplomacy, and courtesy in dealing with a variety of people, ability to work with minimal supervision. Supplemental Information This position requires employees to work day, evening, overnight, rotating shifts, weekends, holidays, and emergencies. Applicants will be asked to complete a Personal History Questionnaire (PHQ) and a pre-employment skills assessment, Criticall. 911 Dispatcher Orientation video below and Criticall Dispatcher Assessment Preparation. We are an Equal Opportunity Employer.