Rehab Office Assistant - Outpatient Rehabilitation - Lambertville Secor Road

Posted 5 days ago

mercy healthLambertville (MI)

Medical Secretaries and Administrative Assistants All Other Outpatient Care Centers

SENIORITY

Mid

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About the role

Outpatient Clinic Support Under the direction of the therapy supervisor, provides ongoing support for daily operations of the outpatient clinic. Focuses on all aspects of clerical support to promote operational efficiencies of the clinic including but not limited to answering phones, scheduling, registration, insurance verification, authorization, data entry, and point of service collection. Supports all activities of the licensed staff to deliver patient care.

Essential Job Functions:

Manages front office flow by checking patients in/out and collaborating with other staff and providers
Maintains current knowledge of all insurance companies and billing information to obtain accurate demographics, financial and clinical information and signatures from patients or (POA) as determined by Mercy Health, Medicare, state and federal guidelines
Schedules and registers patients within the hospital system, Carepath/EPIC, both pre-registration and registration process
Responsible for obtaining authenticated Physician order, verifying demographics, insurance information with eligibility and medical necessity for Physical therapy, Occupational Therapy and Speech Therapy
Verifies and documents accurately insurance coverage and patient responsibility as well as educate patient on information obtained from Insurance verification with follow up on discrepancies, able to help therapists and patients with tracking insurance authorization and benefit information
Responsible to run Cost Estimator and collect point of service (POS) collection as appropriate. Also, collecting retail payment and maintaining accurate accounting transactions on all POS collections
Assists with rehab diagnosis coding and obtaining medical diagnosis from physician office
Performs daily charge audits to ensure accuracy of charges
Ensures daily monitoring and maintenance of all assigned departmental work queues

Balances cash, prepares deposits and records all transactions accurately and on assigned time frames. Demonstrates standards of excellence of care in all interactions for both internal and external customers. This includes phone triage, calls to appropriate staff or departments, conducting appointment reminder confirmation calls and problem solving through critical thinking Prepares charts for delivery to medical records after discharge This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable

Minimum Education: High School Diploma or GED Preferred Education: 2 Year/ Associates Degree Licensure/Certification Preferred: ICD 10, CPT, medical terminology Minimum Qualifications Minimum Years and Type of Experience: Minimum 2 years of office experienced with insurance in medical office setting Other Knowledge, Skills and Abilities Required: Keyboard and computer skills, high level of interpersonal skills, multitasking ability, organizational skills Other Knowledge, Skills and Abilities Preferred: Insurance and medical terminology Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer:

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.

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