Hybrid Customer Success Supervisor - SMB Growth & Retention

Posted 2 days ago

united parcel service sweden aktiebolagManchester (NH)

Sales Managers Couriers and Express Delivery Services

SENIORITY

Mid

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About the role

UPS is seeking a Signature Customer Success Supervisor to manage a high volume of smaller customers in a hybrid role based in Manchester, NH. The position requires 0-4 years in customer-facing roles with SMB account management experience, a data-driven mindset, and strong written communication. You will visit customers in the assigned territory 3-4 days per week, collaborate with sales and operations, and drive retention and value through proactive engagement and upsell opportunities.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.