Service Writer

Service WriterThe Service Writer is a critical support role within Delta Leasing's Service Department, ensuring accurate work order management, warranty claims processing, and timely billing. This position requires strong organizational skills, technical aptitude, and exceptional customer service to maintain efficient service operations. The ideal candidate will be detail-oriented, proficient with standard service software, and capable of managing multiple priorities in a fast-paced environment. Service Department Operations: • Open, track, and close work orders in compliance with company and client requirements. • Accurately process warranty claims, billable labor work orders, and associated follow-ups. • Maintain an up-to-date service library with current technical documentation. • Ensure timely submission of internal and client work orders with proper documentation. • Update customer profiles using equipment hours, service history, and work order data. • Maintain a clean, safe, and organized workspace, adhering to company safety policies. • Manage service department records, filing systems, and documentation. Customer Service: • Address and resolve customer concerns promptly • Track and resolve "comeback" repairs efficiently and professionally. • Uphold company integrity by providing honest, transparent, and ethical service. • Communicate effectively with customers, technicians, and management via phone, email, and in-person interactions. • Be aware of and track "comebacks" and make sure the problem is corrected to the customer's and Delta's satisfaction Essential Skills: To be considered for the position, interested applicants will need to have a combination of at least some of the following skills: • Communicate effectively, both written and orally • To analyze the requirements of the situation and to take effective and corrective action • To be able to work with minimum supervision, meet the scheduled deadlines, and to plan and organize the work accordingly • Proficiency in computer is required to generate relevant work reports • Responsiveness and excellent problem-solving skills

Communication: Must be able to comply with and provide oral and written instructions and prepare detailed contract status reports and updates to Delta Leasing and our clients if needed. Must be able to effectively communicate and work with a variety of different personalities in a team atmosphere. Supervision and Control: Must be able to work independently and provide fleet management, oversight, guidance and collaboration with internal staff, contractors, and vendors. The person in this position is the direct point of contact to interface with the end fleet management client.