Technical Analyst (Berkeley Heights)

Job Description: Fiserv has a Senior Technical PS Analyst position available for a technical self-starter who will provide implementation services and post-live support for Fiserv Verifast software and peripheral devices. This is an exciting opportunity to be a key part of a team focused on biometric authentication, identity and access management (IAM), and single sign-on technologies within financial services. This role is significant to our business because it empowers innovative clients and plays a critical role in the successful adoption of Verifast. What Does a Great Senior Technical PS Analyst Do? Implement and support Verifast software platforms used in employee- and customer-facing environments. Guide clients of varying technical proficiency in building Windows application servers to required specifications. Own and manage simultaneous implementation projects from start to finish, collaborating with client stakeholders at all levels. Host onboarding and training workshops for client associates and executives. Build and maintain Verifast server environments for internal sales and demonstration engagements. Manage assigned projects and upcoming tasks using defined systems and processes. Build and maintain subject matter expert-level knowledge of Verifast capabilities, value proposition, and implementation strategy. Understand financial institutions and the services they provide to their communities. Provide exceptional client service by promptly responding to and resolving support inquiries. Report project status and identify impactful challenges or hurdles. Track and resolve client issues using internal ticketing systems, focusing on reduced time to resolution. Implement and support identity and access management solutions that integrate with Verifast deployments, including SSO, MFA, and biometric authentication. Partner with client security, infrastructure, and application teams to design and troubleshoot authentication, authorization, and access-control integrations. Support client identity integrations involving user provisioning, authentication workflows, role-based access controls, and access management requirements. Evaluate and troubleshoot authentication failures, access issues, federation problems, and security-related incidents across client environments. Serve as a trusted advisor to client security, infrastructure, and application teams on authentication architecture, biometric authentication, SSO integration, and identity-related best practices.

CollaborationAccountability