Experience Design Lead: AI & Conversational Product

Posted 2 days ago

accentureMiami (FL)

Web and Digital Interface Designers Computer Systems Design Services

SENIORITY

Manager

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About the role

Accenture Song is seeking an Experience Design Manager to lead the design and delivery of AI-powered customer service products. You will manage multidisciplinary teams of designers and AI specialists, shaping roadmaps and experience strategies across digital and conversational channels. You will translate AI capabilities into intuitive experiences while guiding discovery through launch. The role emphasizes collaboration with product, AI/NLP, and CX teams to deliver high-quality outcomes.

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