Guest Experience and Rooms Operations

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kalahari resortsBrooklyn (NY)

Hotel, Motel, and Resort Desk Clerks Hotels (except Casino Hotels) and Motels

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About the role

Wisconsin Dells, Wisconsin, United StatesJob Title Guest Experience and Rooms Operations Location(s)

Description: Help Deliver the Kalahari Experience At Kalahari Resorts & Conventions, we don’t just create vacations, we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, communities, treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with Charity: Water, we’re also committed to bringing clean water to one million people in Africa. Guest Experience and Rooms Operations Kalahari Resorts & Conventions is seeking Room Attendants, Housekeeping Supervisors, Guest Service Agents, PBX Operators, Bell Staff, and Leadershipposition. You will be responsible for ensuring every guest room and lounge area meets the highest standards of comfort and cleanliness as well ashelp guests during their check-in, stay, and check-out. Ensuring each person leaves with memories that last a lifetime. Whether you have years of experience or are just starting out, this is your chance to join a dependable supportive team that values excellence and celebrates your success. As part of our leadership team, you’ll embody our Promise toLead with Loveguiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari. Save the date! Kalahari Resorts is hiring and we want YOU on our team.

Key Responsibilities:

Clean and reset guest rooms and shared spaces.
Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
Work efficiently and independently while still being a valued member of the team
Oversee daily front office operations, including guest check-in/check-out, room assignments, and special requests to ensure a smooth and welcoming experience.
Deliver service that keeps guests happy “housekeeping from the heart.”Handle guest concerns or service recovery situations promptly and professionally, turning challenges into opportunities to enhance guest satisfaction.
Perform key tasks such as:
Changing bed linens
Sanitizing surfaces
VacuumingReplenishing amenities
Why You’ll Love This Job:
Make $15 and upFree Meals + Uniforms$500 Sign on/Referral Bonus
Opportunities for career growth and development!
A fun, energetic work environment with prizes, games, and team events.
Commission Structure

What We’re Looking For:

Reliable, detail-oriented individuals who take pride in their work
A positive attitude and a personality focused on service
Willingness to work flexible and sometimes long hours, including weekends and holidays
A leadership style rooted in collaboration, respect, and service to others.
No experience? No problem! Paid training provided.
We’llhelp you succeed!
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
Referral BonusCareer growth opportunities with promotion from within 401(k) matching, paid time off, and holiday compensation
Health, dental, and vision coverage for full-time associates
Employee appreciation events, discounts, and perks at all resorts
Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders
Lead with Lovebecause love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |Kalahari Resorts & Conventions is an Equal Opportunity Employer. Wisconsin Dells - 608-254-5466 ext. 42123 Pennsylvania - 570-580-6000 ext. 21077 Texas - 512-582-4765EEO is the LawADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service

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