Staff Customer Reliability Engineer
virtual vocationsDenver (CO)
Staff Customer Reliability Engineer
Posted yesterday
virtual vocationsDenver (CO)
SENIORITY
Lead
About the role
Acting as the senior technical owner for complex and high-severity customer issues, the full-time remote Staff Customer Reliability Engineer will diagnose problems across cloud infrastructure and Kubernetes, establish troubleshooting standards, and mentor team members while collaborating with various stakeholders.
Key responsibilities:
Diagnose and resolve high-severity customer issues across cloud infrastructure and Kubernetes
Establish and improve standards for troubleshooting, case ownership, and technical documentation
Coach and mentor Customer Reliability Engineers through complex case reviews and technical training
Required qualifications:
7+ years of experience in technical support or related engineering disciplines
Expert-level experience with Kubernetes and Linux in production environments
Hands-on experience with major public cloud platforms such as AWS, Azure, or GCP
Proficiency in at least one scripting or programming language, such as Python, Bash, or Go
Demonstrated experience leading complex incidents and technical escalations
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.