Customer Service Representative Job in Jacksonville, FL | Robert Half

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robert halfJacksonville (FL)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

Bilingual Spanish Customer Service Representative We are looking for a bilingual Spanish Customer Service Representative to support customer interactions for a Contract position based in Jacksonville, Florida. In this role, you will deliver attentive service across phone-based channels, assist with order-related requests, and help ensure each customer receives timely and accurate support. This opportunity is well suited for someone who communicates clearly, stays organized in a fast-paced environment, and is comfortable managing both inbound and outbound conversations.

Responsibilities: Respond to customer inquiries in English and Spanish through inbound phone calls with care and empathy. Place outbound calls as needed to follow up on requests, provide updates, and confirm customer information. Enter and update order details accurately in company systems while maintaining a high level of attention to detail. Resolve routine service issues by gathering information, identifying customer needs, and providing appropriate solutions. Document conversations, actions taken, and next steps clearly to support service continuity and reporting. Coordinate with internal teams when issues require escalation or additional follow-up to ensure timely resolution. Maintain productivity and service quality standards while handling a consistent volume of customer interactions.

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