Customer Service Representative
i3 infotekPhoenix (AZ)
About the role
Essential Duties and Responsibilities include but are not limited to: Provide assistance to the injured workers, attorneys, paralegals, insurance carriers, or third party administrators reviewing or printing files. Process records request for injured workers, attorneys, paralegals, insurance carriers, or third party administrators reviewing by verifying they are an interested party, and have permission to review records. Research claim records on the database, microfiche, and/or microfilm. Date stamp all incoming mail delivered to the reception desk and distributing to the appropriate division and/or department. Create invoices by completing form with claim information, person receiving copies, and calculating the amount of payment. Collect payment for invoices. Follow up on payments sending a copy of the invoice with a letter requesting payment. Update Claims Division database. Participates in Arizona Management System (AMS) and daily Huddle board. Attend staff meetings
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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