Mortgage Quality Control & Contact Monitoring Specialist

Posted 4 days ago

express employment professionals cincinnati eastOcala (FL)

Command and Control Center Specialists Real Estate Credit

SENIORITY

Junior

Apply

About the role

Express Employment Professionals - Cincinnati East in Ocala, FL is seeking a Contact Monitoring Specialist to ensure borrower interactions are professional, accurate, and compliant across calls, emails, and AI-assisted communications. The role requires 2+ years in mortgage servicing, customer service, call centers, or QA. You will monitor live and recorded calls, review AI transcripts, audit written communications, score with standard criteria, identify coaching needs, and support quality

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.