Senior Manager, Workforce Compliance

About the Role: This is not a corporate HR role. It's HR and compliance for Reflexers, a large, distributed, hourly workforce working shifts at our retail partners' locations. You'll own worker compliance, HR, and people policy end to end, and you'll make the calls. You'll partner with Product and Engineering to build those decisions into our platform, and with Operations to make them work on the ground. The role sits on the Product and Operations team because we see compliance as part of the Reflexer experience, not a back-office function. Employment law for hourly workers is changing fast. Fair workweek laws, paid sick and safe time, reporting-time pay, and local ordinances change frequently, and we keep entering new markets. We need someone who stays ahead of that and turns it into systems that scale. This is a hands-on role from day one. At first, you'll do much of the work yourself and learn where the friction is. Then you'll recommend what the function needs next. As the function grows, this role is designed to grow into Head of Workforce Compliance. What You'll OwnPolicy and regulatory strategy Own Reflexer compliance across 34 states and DC, including wage and hour, fair workweek and predictive scheduling, paid sick and safe time, reporting-time pay, leave, and local ordinances Track regulatory changes and get ahead of them, especially as we expand into new states Own state and local employer registrations, payroll tax and unemployment insurance accounts, and required postings and notices, including setup in each new state we enter Make and document policy decisions, working directly with outside employment counsel Own the Reflexer handbook and keep it current in every jurisdiction where we operate Handle the realities of a workforce that is employed by Reflex but works on retailer floors Compliance built into the product Co-write requirements with Product for compliance features built into the platform Help shape and prioritize the compliance roadmap Make sure our policy and our app tell Reflexers the same thing Hands-on operations Manage unemployment claims, employment verifications, and separation reporting Oversee I-9 and employment eligibility Administer leaves, handle Reflexers' comp claims, and directly correspond with Reflexers on other complex cases Serve as the escalation point for complex Reflexer concerns and investigations Run regular compliance audits, drive corrective actions, and report to leadership Evaluate our current vendors and decide what to automate, outsource, or keep in-house EnablementTrain Ops and Support on policy and how to apply it consistently