Strategic Leader, Customer Operations & Field Services
Posted 14 days ago
churchill downsAustin (TX)
General and Operations ManagersEngineering Services
SENIORITY
Manager
About the role
Churchill Downs Incorporated, in partnership with Exacta Systems, seeks a Senior Director, Customer Operations in Austin, TX. This executive role provides strategic leadership for Customer Operations and Field Services, ensuring reliable system performance and exceptional operator support across a portfolio of third-party HHR operators and CDI facilities.
You will define scalable service strategies, lead cross-functional teams, establish operational metrics, and drive continuous improvement to
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