Canva Training & Client Success Lead (Remote, US)
pierce systemsBismarck (ND)
Canva Training & Client Success Lead (Remote, US)
Posted today
pierce systemsBismarck (ND)
SENIORITY
Senior
About the role
About Pierce Systems: Pierce Systems partners with the public sector and mission-driven organizations to design tailored advertising, marketing, and consulting solutions that deliver measurable results. We are a certified Women-Owned Small Business with the SBA and one of the first 15 Canva-Certified Partner agencies. Our founder is in the first-ever cohort of Canva Certified Trainers.100% remote. No office days. $60,000–$70,000 base plus commission Full-time W-2The role: You'll be the trainer every Pierce Systems client remembers. You'll lead live Canva Enterprise trainings for cities, counties, universities, health systems, federal agencies, and nonprofits, virtually and on-site. You'll run the kickoff and set clear scope, hand the client to our Account Managers for setup and 6 weeks of enablement sessions, then deliver every end-user training and the final Consult where we review results and recommend the right next step for continued support. Our Design Lead handles all design.
What you'll do:
Deliver end-user trainings (brand kits, brand templates, folders and groups, approvals, AI features, content migration) to groups of 10 to 200+, live on Zoom, Teams and Meet.
Travel 1–3 times a month for on-site training days. Own our training program: keep a library of standard sessions current, tailor each one to the client, run a feedback survey after every session, and act on the results.
Run follow-up sessions, office hours, and train-the-trainer sessions for larger rollouts.
Lead kickoff calls: walk clients through their implementation plan, what's included and not included, and book every session through launch.
Keep projects in scope: when a client asks for more, recommend the right add-on or support plan and close it.
Lead Success Consults: present results, usage and training feedback, recommend continued support or expansion, and follow up until there's a decision.
Run refreshers, webinars, and office hours for our continuing-support clients and own their renewals.
What you bring:
3+ years delivering live software training to adult groups, both virtual and in person, in customer education, enablement, implementation, or corporate training.
Experience building your own training curriculum and materials.3+ years of hands-on Canva experience, ideally Canva Teams or Enterprise administration.
A calm, confident presence with senior stakeholders and skeptical audiences, and the confidence to say "that's outside our scope, here's how we can help".Strong written follow-up and organized documentation.
Able to travel 1–3 times a month within the US.
Nice to have:
a track record of renewals, upsells, or expansion revenue; Canva Certified or Verified Expert; experience with government, higher-ed, or healthcare clients; public-sector procurement (POs, purchase cards).
Benefits: health insurance, paid time off, parental leave, flexible schedule
Before you apply
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A number in mind
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Your notice period
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