Brand Ambassador
brobstongroupcom jobboardNew York (NY)
Brand Ambassador
Posted today
brobstongroupcom jobboardNew York (NY)
SENIORITY
Entry
About the role
Summary:
The Brand Ambassador delivers a personalized, customer-first shopping experience on the sales floor, supporting sales goals and brand standards. This entry-level retail role focuses on driving KPI performance, styling and educating customers, and maintaining store presentation and operations. The Brand Ambassador is an ambassador for the brand and a potential pathway to future leadership roles.
Responsibilities:
Provide excellent customer service and maintain a customer-first mindset. Meet or exceed individual KPIs (SPH, data capture) and support team sales objectives. Engage customers through the Polo Connect program and educate them on products and initiatives. Assist customers in fitting rooms, support sizing, and uphold store standards on the sales floor and back of house. Support operational activities including floor sets, replenishment (ISOS), opening and closing tasks. Maintain visual merchandising standards and provide product feedback to management. Participate in company trainings and contribute to a collaborative, inclusive team environment.
Requirements:
Retail or similar high-volume customer-facing experience preferred. Strong communication skills and ability to build positive relationships with customers and colleagues. Ability to operate a register, stand and walk for extended periods, and lift up to 30 lbs. Comfort working flexible schedules including days, evenings, weekends and occasional travel. Ability to prioritize tasks while delivering an exceptional customer experience.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.