Sales and Relationship Manager

Competitive Pay: Hourly Rate or Salary + Incentives Growth Opportunities – Career development with Dogtopia’s Support Office Sales & Marketing Training – Get the tools to succeed in a high-energy environment Bring Your Dog to Work! – Because work is better with a four-legged friend!

What You’ll Do: Lead Generation & Sales Growth Drive local lead generation – Build partnerships, implement guerrilla marketing, and maximize digital ad performance on search engines and social media. Act as a business promoter – Network, attend events, and generate buzz for Dogtopia. Engage & convert leads – Respond quickly to inquiries and turn them into scheduled Meet & Grets. Showcase the experience – Conduct tours and Meet & Grets, emphasizing the benefits of regular daycare. Close the deal – Convert Meet & Grets into enrollments while upselling spa treatments and additional services. Customer Engagement & Retention Foster a welcoming Dogtopia community – Create fun in-store events, social media engagement, and Dogtopia Foundation fundraising initiatives. Drive repeat visits & increase customer lifetime value – Build strong parent relationships and enhance their experience with additional services. Train the front desk team – Ensure staff is fully equipped with best practices for sales and customer service. Follow up & build loyalty – Communicate consistently with pet parents, ensuring satisfaction and reinforcing the value of Dogtopia enrollments. Sales & Performance Goals Hit sales targets – Track conversions from leads to Meet & Grets to enrollments. Elevate customer satisfaction ratings – Work closely with daycare management to exceed expectations. Enhance parent appreciation – Ensure parents feel valued, increasing retention and referrals.

What You Bring: Proven sales & customer service experience – You’re a natural at relationship-building and closing deals. Energetic, goal-driven mindset – You love exceeding targets and finding creative ways to win business. Strong communication & follow-up skills – You ensure every lead and customer gets white-glove service. Ability to work flexible hours – Some evenings and weekends required to build awareness and engage within the local community. Organized & adaptable – You think on your feet and manage multiple tasks efficiently. Team player with leadership potential – You motivate and support others to achieve business goals. Ready to Drive Growth at Dogtopia? If you're passionate about sales, marketing, customer engagement, and (of course) dogs, we want YOU!