Member Experience Concierge for Fitness Club

Posted today

pfglowbrandsLouisville (KY)

Exercise Trainers and Group Fitness Instructors Fitness and Recreational Sports Centers

SENIORITY

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About the role

Planet Fitness is seeking a Member Services Representative to create a great member experience through outstanding customer service at the front desk. You will greet guests, assist with sign-ups, tours, and account updates, and work closely with a team to keep the club welcoming and well‑run. Applicants should enjoy fitness, be reliable, and communicate professionally with members and staff. This full‑time role offers growth, a health‑conscious environment, and regular schedule expectations.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.