Service Supervisor

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business. DH Pace Company, Inc. in Seattle, WA, is seeking to hire a Service Supervisor who will effectively coordinate field employees in order to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment and can work well with external and internal customers, we welcome your application. Job Responsibilities Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations. Efficiently provide leadership and develop staff for future advancement through communication, coaching, training and development. Ensure workforce is managed efficiently to minimize negative labor variants. Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies. Ensure accurate work orders and picking lists to the warehouse for inventory pulling; manage WIP inventory and returns from job sites to minimize inventory investment. Fulfill all other duties as assigned by management. Job Requirements Proven ability to implement process improvements. Excellent communication, organizational, mechanical and mathematical aptitude. Ability to effectively communicate with customers and represent the company professionally. Minimum of 1-3 years of management or leadership experience. Valid driver’s license. High School Diploma or GED required; Bachelor’s Degree preferred. The anticipated pay range for this position is below. The pay range provided is a good faith estimate at the time of posting. Actual compensation will be dependent on factors such as qualifications, experience, knowledge, skills and abilities. Pay Range $53,937 – $80,905 USD What We Offer Comprehensive medical, dental, and vision coverage available from first full month. Generous paid time off plus paid holidays and floating holidays. Company‑paid life insurance, short‑term disability and long‑term disability. 401(k) with employer match. Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Voluntary benefits including supplemental life and critical illness coverage. Employee discounts for you and your immediate family. Competitive compensation with annual performance reviews. Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) is required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please do not phone or email. Equal Opportunity Employer DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law. The contractor will not provide or accept any discriminatory conduct related to an employee’s or applicant’s pay information, in accordance with 41 CFR 60‑1.35(c). Equal Opportunity Professionals are welcome to apply, and any prohibition regarding content of the application or the use of an agency is disallowed. 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