Customer Service and Ticket Sales

Posted yesterday

berkshire east mountain resortCharlemont (MA)

Reservation and Transportation Ticket Agents and Travel Clerks All Other Amusement and Recreation Industries

SENIORITY

Entry

Apply

About the role

Customer Service And Ticket SalesSell tickets and activities while providing friendly and helpful services for guests.

Essential Duties And Responsibilities: Provide expert advice to guests regarding our activities, services and products. Know all of the resort's products, prices, hours and availability. Know all discounts, special pricing, or other marketing promotions. Assist the guest with the selection and purchase of items. Sell products & services (ticket, pass, locker, rental, lesson, gift card).Check in guests for skiing and snowboarding or guests of other reserved activities. Verify accurate completion of waivers and apply wristbands to guests. Handle guest complaints in a professional and diplomatic way. Direct guests & visitors to the appropriate location or staff when required. Provide other information and assistance to guests when needed. Assist with special events or promotions at the resort. Process cash, credit & gift card transactions accurately & efficiently. Manage the till, count startup cash and prepare nightly deposit bags. Perform other tasks as assigned by your manager.

Minimum Qualifications:

(Knowledge, Skills, Abilities)
Skilled in providing excellent customer service.
Specialist knowledge of products used for ski, raft, bike & other activities.
Computer savvy, able to quickly learn sales and reservation programs.
Excellent interpersonal skills, friendly and helpful disposition.
Outstanding communication skills in person and on the phone.
Neat and professional appearance.
Portray a positive company image.
Able to identify and perform other tasks during non-busy times.
Able to count cash and perform simple mathematical functions.

Core Competencies: Communication: Communicate ideas effectively and actively listen. Respond constructively to other's ideas & work effectively under stress. Work Standards: Maintain high standards in the quality & consistency of work.

Physical Demands: Must be able to lift up to 30 lbs. Must be able to stand, sit, and work at keyboard for long periods of time.

Requirements

Shift Requirements: Must be flexible, frequent weekend and holiday shifts. Prefer applicants with sales and cashiering experience but will train the right candidate.

Age Requirements: Applicants must be at least age 18. Youth applicants must have prior sales and cashiering experience.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.