Servicing Operations Associate

Brief Description Of Sunstrong Management SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience. THE SERVICING OPERATIONS ASSOCIATE POSITION SunStrong Management is searching for a Servicing Operations Associate to play a critical role in managing the full billing and collections lifecycle for B2B customers. This position supports end-to-end invoicing operations across systems, drives timely collections in a B2B environment, and leads the onboarding and contract review process for new customers and portfolios. The ideal candidate is detail-oriented, commercially savvy, and capable of balancing the precision required for financial operations with the interpersonal skills needed to manage escalated collections conversations. This role sits at the intersection of finance, operations, and customer success. Servicing Operations Associate Responsibilities Invoicing & Billing Operations Generate, review, and issue invoices for customers Ensure invoices are accurate, complete, and sent on schedule in accordance with contractual billing terms Reconcile billing data against contract terms, meter reads, and system-generated records Manage billing adjustments, credits, and disputes in coordination with internal stakeholders Maintain organized invoice records and audit trails within financial systems Collections & Accounts Receivable Monitor accounts receivable aging reports and proactively follow up on outstanding balances Execute a structured collections process for overdue accounts, including email, phone, and written outreach Escalate high-risk or non-responsive accounts to management with documented history and recommended action Customer Onboarding & Contract Review Assist with the onboarding process for new B2B customers and portfolios, ensuring all required data and documentation is collected prior to activation Review customer contracts to identify billing terms, payment schedules, escalation provisions, and any non-standard clauses that affect invoicing or collections Translate contract terms into system configurations within billing system to ensure accurate automated billing Data Management & Quality Control Aggregate customer and account data from multiple sources and validate accuracy before system entry Review billing data sets to identify discrepancies, anomalies, or missing information Support data pipeline QC processes to maintain integrity across financial and operational systems Document data issues and work cross-functionally to resolve root causes